jete9 Privacy Policy — Your Data, Handled With Care

This Privacy Policy ("Policy") describes how jete9 ("we", "us", "our") collects, uses, stores, shares, and protects the personal information you provide when you access or use the jete9 online betting and gaming platform available at jete9.io (the "Platform").

We are committed to handling your personal data responsibly and in a manner consistent with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

This Policy should be read alongside the jete9 Terms & Conditions, which govern your use of the Platform as a whole. Where a specific processing activity is described in both documents, the terms of this Policy take precedence with respect to data protection matters.

This Policy is published in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.

jete9 is the operator of the online betting and casino platform accessible at jete9.io. The Platform offers sports betting (with a strong focus on cricket, including the Bangladesh Premier League, IPL, and ICC tournaments), live casino games, slots, and crash games to adult players in Bangladesh and other eligible jurisdictions.

For the purposes of this Privacy Policy, jete9 acts as the data controller in respect of all personal data collected through the Platform. As data controller, jete9 determines the purposes and means of processing your personal information.

Our support team can be reached at all times via live chat on the Platform or by email at [email protected]. All data-related enquiries will be handled by our dedicated data team and responded to within a reasonable timeframe.

jete9 collects personal data in the following categories:

We do not knowingly collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning sexual orientation, except where strictly required by law or where you have given explicit consent for a specific, stated purpose.

jete9 collects personal data through the following channels and mechanisms:

• Direct interactions: When you register an account, complete your profile, submit KYC documents, make a deposit or withdrawal, contact our support team, or respond to a survey or promotional offer.
• Automated technologies: When you access and use the Platform, we automatically collect Technical Data and Behavioural Data through cookies, server logs, web analytics tools, and similar tracking technologies. See Clause 8 for full details on cookies.
• Third-party payment providers: When you transact using bKash, Nagad, Rocket, Upay, or a bank transfer, relevant transaction data (reference numbers, amounts, timestamps, wallet or account identifiers) is shared with us by the payment provider to confirm successful processing.
• Identity verification partners: Where jete9 uses a third-party identity verification service to assist with KYC, that service may share verification results and associated data with us.
• Fraud prevention services: We may receive data from third-party fraud prevention and risk-scoring services to help us identify and prevent fraudulent or prohibited activity on the Platform.

All data collection is conducted in accordance with the purposes described in this Policy. We do not purchase personal data from data brokers or aggregate marketing lists.

jete9 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your jete9 account, authenticating your identity when you log in, and enabling you to access all Platform features.
• Payment processing: Facilitating deposits and withdrawals via your chosen payment method, reconciling transactions, and resolving payment disputes.
• Identity and age verification (KYC): Confirming that you meet the 21+ age requirement and that your identity matches the details provided at registration, in compliance with our anti-money laundering obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other Prohibited Activities as defined in our Terms & Conditions.
• Responsible gaming: Monitoring your wagering patterns to identify potential signs of problem gambling and, where appropriate, applying responsible gaming tools or restrictions in accordance with our Responsible Gaming Policy.
• Customer support: Responding to your enquiries, resolving disputes, and providing ongoing assistance via live chat and email.
• Personalisation: Customising your Platform experience by surfacing games, promotions, and content that match your demonstrated preferences, where you have not opted out of such personalisation.
• Marketing communications: Sending you promotional offers, bonus notifications, and Platform updates by email or SMS, where you have provided consent to receive such communications.
• Legal and regulatory compliance: Meeting our obligations under applicable international gaming, anti-money laundering, and data protection laws, including maintaining records required by our gaming licence conditions.
• Platform improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve the user interface, and develop new features.

jete9 processes your personal data on the following legal grounds, depending on the specific purpose involved:

• Contractual necessity: Processing your Identity Data, Contact Data, and Financial Data is necessary for us to perform the contract we have with you — namely, the provision of betting and gaming services under the jete9 Terms & Conditions. Without this data, we cannot operate your account or process transactions.
• Legal obligation: Processing for KYC, age verification, anti-money laundering checks, and transaction record-keeping is required by applicable laws and by the conditions attached to our international gaming licence. We have no discretion to avoid this processing.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and aggregated analytics is carried out on the basis of jete9's legitimate interest in operating a safe, fair, and legally compliant platform, balanced against your rights and interests. Where legitimate interests are the basis, we have assessed that our interests do not override your fundamental rights.
• Consent: Processing for marketing communications and for optional personalisation features is carried out only where you have given clear, informed, and freely given consent. You may withdraw this consent at any time by contacting support, without any negative consequence to your account or access to Platform services.

jete9 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Financial Data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank) solely to process the specific transaction you have initiated. Payment providers receive only the data required to execute and confirm the transaction.
• Identity verification partners: Where we use a third-party KYC service, we share your Identity Data and Verification Data with that provider for the sole purpose of age and identity verification. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Fraud prevention services: We may share Technical Data and transaction metadata with specialist fraud detection providers to screen for suspicious activity. No unnecessary personal details are shared for this purpose.
• Game providers: When you play games supplied by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session data (such as player ID and bet amounts) is shared with the relevant provider to facilitate gameplay and settle results. These providers operate under their own privacy frameworks and are contractually prohibited from using this data beyond what is needed for game delivery.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, gaming regulators, financial intelligence units, or courts if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of jete9, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jete9's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players before data is transferred and becomes subject to a different privacy policy.

jete9 uses cookies and similar tracking technologies (including local storage, session tokens, and web beacons) on the Platform. These technologies help us deliver a functional, secure, and personalised experience.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cookies enable core features such as account login sessions, security tokens, and session continuity across pages. They cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data on how players use the Platform — such as which pages are visited most frequently and where technical errors occur. This data helps us improve Platform performance and user experience. No personally identifiable information is collected through analytics cookies.
• Functional cookies: Allow the Platform to remember your preferences, such as your display settings, preferred game categories, and notification settings, to provide a more personalised experience.
• Marketing cookies: Used only where you have provided consent, to track your interaction with promotional content and enable us to send relevant bonus offers and campaign notifications matched to your Platform activity.

You may manage your cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies will impair or prevent your use of core Platform features, including the ability to log in to your account. Instructions for managing cookies in common browsers are available from the browser's official help documentation.

jete9 does not permit third-party advertising networks to place tracking cookies on the Platform for the purpose of serving targeted advertising to jete9 players on other websites.

jete9 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jete9 servers
• Encrypted storage of sensitive account data, including passwords (hashed and salted) and payment details
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments of Platform infrastructure
• Intrusion detection and monitoring systems operating continuously across server environments
• Secure, geo-redundant data backups with encrypted storage
• Regular staff training on data protection obligations and information security best practices

While jete9 takes every reasonable precaution to safeguard your data, no internet transmission or electronic storage system is entirely immune to risk. In the event of a data breach that poses a significant risk to your rights and interests, jete9 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

jete9 retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or for as long as required by applicable law or regulatory obligation. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with jete9, plus a minimum of 5 years following account closure, to meet anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
• KYC and verification documents: Retained for a minimum of 5 years from the date of submission, in accordance with standard gaming licence compliance requirements. In some jurisdictions, a longer retention period may apply.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required for financial audit and anti-money laundering compliance.
• Customer support communications: Retained for 3 years from the date of the interaction, unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, at which point your details will be suppressed from marketing lists within 10 business days.
• Technical and behavioural data: Aggregated and anonymised analytics data may be retained indefinitely. Raw technical data linked to your account (e.g., login IP logs) is retained for 12 months from collection and then deleted or anonymised.

When personal data reaches the end of its retention period and is no longer required for any legal or legitimate purpose, jete9 will securely delete or irreversibly anonymise that data. Anonymised data — which cannot be used to identify you — may be retained and used for statistical analysis and Platform improvement without time limit.

As a jete9 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with sufficient information to verify your identity. We will respond to all verified requests within a reasonable timeframe and at no charge:

• Right of access: You have the right to request a copy of the personal data jete9 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information directly through your account profile settings.
• Right to erasure ("right to be forgotten"): You may request that jete9 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to our legal obligation to retain certain data for compliance purposes.
• Right to restrict processing: You may request that jete9 temporarily halt the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that jete9 provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where jete9 processes your data based on consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing carried out on the basis of jete9's legitimate interests, including profiling for responsible gaming monitoring. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

The jete9 Platform is strictly for adults aged 21 years and above. jete9 does not knowingly collect, store, or process personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, we will immediately close the associated account, delete the data without delay, and retain only the minimum information required to prevent re-registration.

If you are a parent or guardian and have reason to believe that a person under the age of 21 in your care has registered on the jete9 Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

jete9 operates as an offshore platform serving players in Bangladesh. As a result, personal data collected through the Platform may be stored on, or transferred to, servers located outside of Bangladesh. Where such transfers occur, jete9 takes steps to ensure that your data is afforded a level of protection equivalent to internationally recognised data protection standards.

Transfers to third-party service providers (such as payment processors, identity verification partners, and game providers) are governed by data processing agreements that impose obligations on the recipient to implement appropriate security measures and to process the data only for the specified purpose.

By using the jete9 Platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh for the purposes described in this Policy. jete9 will not transfer your data to any country or entity that we have reason to believe cannot provide an adequate level of data protection for the specific processing activity involved.

The jete9 Platform does not contain links to external third-party websites other than those required for payment processing. If at any time a third-party link appears on the Platform, jete9 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any external site before providing personal information to it.

Third-party game providers whose games are hosted within the jete9 Platform operate within a technical integration that keeps the player session within the jete9 environment. However, these providers process limited game-session data in accordance with their own privacy policies and data processing agreements with jete9. The game providers used by jete9 include, but are not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

jete9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players via the email address associated with their account at least 7 days before the changes take effect.

The "Last Updated" date displayed at the top of this page and in the hero section above will be revised each time this Policy is amended. We encourage you to review this page periodically so that you remain informed about how jete9 protects your personal data.

Your continued use of the jete9 Platform following the publication of any amendment constitutes your acceptance of the updated Policy. If you do not agree with any changes, you must stop using the Platform and contact our support team to arrange voluntary account closure. Any funds remaining in your account balance at that time will be returned to you via your registered withdrawal method following completion of applicable KYC verification.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jete9 handles your personal data, please get in touch using the details below. Our support team is available around the clock and will treat all privacy-related enquiries with strict confidentiality.

• Email: [email protected]
• Live Chat: Available 24/7 directly through the jete9 Platform
• Support Hours: 24 hours a day, 7 days a week, 365 days a year, including all public holidays in Bangladesh
• Response Time: Live chat responses typically within 2 minutes; email responses within 4 hours during peak periods
• Language: Full English-language support available at all times

When submitting a data rights request by email, please include your registered email address and account username so that our team can verify your identity and process your request as efficiently as possible. We will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 calendar days.

For responsible gaming concerns, our support agents are specially trained to handle sensitive conversations with full confidentiality and without judgment. You will never face any negative consequence for raising a responsible gaming concern — we are here to help, at any hour of the day.